Refund policy

Return Policy

At Gemify, all of our products are custom-made and produced specifically for each customer. For this reason, we only accept returns in cases where the item arrives damaged, defective, or not functioning properly.

Eligibility for Returns

You are eligible to request a return within 30 days of receiving your item only if:

  • The item is clearly damaged
  • The item is defective or does not function as intended
  • The item arrived scratched, broken, or physically damaged
  • You received the wrong item

The damage must be visible and verifiable. Cosmetic preferences, dissatisfaction with a selected photo, or ordering the wrong size do not qualify for a return.

To be eligible, your item must:

  • Be in the same condition you received it
  • Be unworn and unused
  • Be in its original packaging
  • Include proof of purchase

How to Request a Return

To start a return request, please email us at info@shopgemify.com with:

  • Your order number
  • A clear description of the issue
  • Clear photos or videos showing the damage or defect 

Returns sent without prior approval will not be accepted. If your return is approved, we will provide instructions on how and where to send your item.

Non-Returnable Items

Because our products are personalized and made-to-order, we do not accept returns for:

  • Custom or personalized items (unless damaged or defective)
  • Incorrect photo uploads by the customer, Dark, low-quality, or unclear images selected by the customer
  • Incorrect size selections
    Gift cards

European Union – 14 Day Cooling Off Period

For orders shipped to the European Union, customers may request cancellation within 14 days only if the item is not personalized or custom-made.

Since most Gemify products are custom and made specifically for each customer, the EU cooling-off period does not apply to personalized items, unless the product is defective or damaged upon arrival.

Refunds

Once we approved the return, we will notify you whether your refund has been payed.

If approved, your refund will be issued to your original payment method within 5 business days. Please note that banks and credit card providers may require additional time to process the refund.

If more than 15 business days have passed since your refund approval, please contact us at info@shopgemify.com.