Refund policy

Return Policy

At Gemify, all of our products are custom-made and produced specifically for each customer. For this reason, we only accept returns in cases where the item arrives damaged, defective, or not functioning properly.

Eligibility for Returns

You are eligible to request a return within 30 days of receiving your item only if:

  • The item is clearly damaged
  • The item is defective or does not function as intended
  • The item arrived scratched, broken, or physically damaged
  • You received the wrong item

The damage must be visible and verifiable. Cosmetic preferences, dissatisfaction with a selected photo, or ordering the wrong size do not qualify for a return.

To be eligible, your item must:

  • Be in the same condition you received it
  • Be unworn and unused
  • Be in its original packaging
  • Include proof of purchase

How to Request a Return

To start a return request, please email us at info@shopgemify.com with:

  • Your order number
  • A clear description of the issue
  • Clear photos or videos showing the damage or defect 

Returns sent without prior approval will not be accepted. If your return is approved, we will provide instructions on how and where to send your item.

Non-Returnable Items

Because our products are personalized and made-to-order, we do not accept returns for:

  • Custom or personalized items (unless damaged or defective)
  • Incorrect photo uploads by the customer, Dark, low-quality, or unclear images selected by the customer
  • Incorrect size selections
    Gift cards

AI Photo Enhancement & Image Quality

Our AI Photo Enhancement option improves the photo you provide by enhancing sharpness, lighting, colors, and positioning. It does not create a completely new photo or replace missing detail that is not present in the original image.

The final result will always depend on the quality of the photo you upload. Very blurry, dark, pixelated, damaged, or low-resolution photos can be improved, but perfect restoration cannot be guaranteed.

If you are unsure about your photo, we strongly recommend requesting a free watermarked preview before placing your order by emailing info@shopgemify.com with your photo and the message: “I want to see the enhanced version.”

By ordering without requesting a preview, you accept the limitations of your uploaded photo and the resulting enhancement. Dissatisfaction caused solely by the original photo quality or by expecting details that could not reasonably be recovered is not eligible for a return, refund, or replacement.

This does not affect your statutory rights if the product itself is faulty, damaged, or materially different from what was ordered.

European Union – 14 Day Cooling Off Period

For orders shipped to the European Union, customers may request cancellation within 14 days only if the item is not personalized or custom-made.

Since most Gemify products are custom and made specifically for each customer, the EU cooling-off period does not apply to personalized items, unless the product is defective or damaged upon arrival.

Refunds

Once we approved the return, we will notify you whether your refund has been payed.

If approved, your refund will be issued to your original payment method within 5 business days. Please note that banks and credit card providers may require additional time to process the refund.

If more than 15 business days have passed since your refund approval, please contact us at info@shopgemify.com.